Online Banking sync might occasionally break. This might result in your most recent transactions not downloading, some errors showing or duplicate transactions appearing. This article describes what to do in this situation.

I see an error and a Report problem button

In case you see an error and a Report a problem button, please click on it to report the problem. This will put you in contact with the appropriate party that will help you in fixing the problem. This is the most efficient way of fixing those problems.

I see an error but there's no Report problem button

In this case, please:

  1. learn how to obtain the Online Banking debug information for accounts that are displaying the problem,
  2. write down the error message text.

Please send both of those to us.

There's no error - my balance is incorrect

In this case, please:

  1. learn how to obtain the Online Banking debug information for accounts that are displaying the problem,
  2. review your last week of transaction history - can you see anything that could explain the incorrect balance? Are transactions missing or duplicated? Knowing more about the problem would help us fix it faster for you. If your transactions appear correct and in order - that's also a valuable hint for us.

Please send both of those to us.

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